We are not responsible for the item until it arrives at our facility, please save your tracking information.Attach the label that we emailed to you and ship the package.Pack the item(s) that you are returning to us securely.If your return is accepted, a return label, as well as instructions on how and where to send your package will be emailed to you within 48 hours.
To start a return, you need to email Subject: Return authorization needed.You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, no damages, and in its original packaging. You can return any item for any reason within 30 days after receiving your item. We will be happy to investigate the matter with the shipper, but we cannot credit orders if the tracking number shows the package as being delivered (with or without signature).Īt MangaMart, customer satisfaction is a top priority for us, which is why we offer customers a 30-day return policy. Be sure to include your name and order confirmation number in your message.
If the tracking information we have for you shows that the order has been delivered, but you have not received your package, please get in touch with our Customer Support department by email at or click here to submit a support request. LIABILITY is responsible for a package only until the carrier confirms that the order has been delivered for all deliveries. If you want to revive the in-stock item ASAP, you must place two orders one for the items we have in stock and one for pre-ordered or back-ordered items. Therefore, if your order contains a pre-ordered or back-ordered item along with in stock item, we will only ship your order out once we have received the pre-ordered or back-ordered item. We will only ship orders out in one shipment.
We will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. In this event, you will receive an email notifying you of a delay, and the remaining eligible items in your order will be shipped as scheduled. Sometimes the availability of the items in your order may change while we are processing your order. Shipping times shown on reflect how long the shipment will take to arrive after leaving the shipping facility.Īfter your order has been placed, you can track your order status here.īusiness Days are Monday through Friday, excluding holidays observed by the Post Office and UPS, such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.ĭelivery dates are not guaranteed. The estimated date of delivery of your MangaMart order and the shipping cost depends on which Delivery Speed you select during Checkout, which factors in item availability, processing time, and transit time.
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